Privacy policy
How we process the personal data you provide through this website, in accordance with the General Data Protection Regulation and Spanish Organic Law 3/2018.
What data we process and why
Contact form and email.
- Controller
- ComplAI Systems, S.L., NIF [PENDIENTE: NIF], C/ Pintor Casanova, 16, 03801 Alcoy (Alicante), Spain. Contact: contacto@complai.systems.
- Data
- Full name, organization, email address, phone number, country, area, how you heard about us, the content of your inquiry and any documents you attach. If you reach the form from a link with campaign data in the address (utm parameters), or from the assistant, the self-assessment or the Annex 22 checklist, that origin too; nothing is stored in your browser to know it. The documents arrive inside the email we receive and are not stored anywhere else.
- Purpose
- To reply to your inquiry and, if you ask, to prepare a proposal.
- Legal basis
- Your consent, given when you submit the form, and taking pre-contractual steps at your request.
- Retention
- While the inquiry is being handled and, afterwards, for the limitation periods of any liabilities that may arise.
- Recipients
- Data is not shared with third parties unless required by law. [PENDIENTE: form and email delivery provider, and whether there is any transfer outside the European Economic Area].
Artificial intelligence assistant
What happens to what you type in the assistant.
- What it is
- An artificial intelligence system, not a person. It answers with what this website publishes and helps you get in touch with the team. It can make mistakes.
- Data
- What you type in the assistant. Don't type personal data or confidential information: to get in touch, use the form, which asks for your consent.
- Provider
- What you type is sent to Anthropic, PBC (United States), which generates the answer as the service provider. According to its policy, it does not use this data to train its models and deletes it within 30 days at most. Safeguard for the international transfer: [PENDIENTE: Anthropic's Data Privacy Framework participation or standard contractual clauses].
- Retention
- ComplAI does not keep the conversations: the server only records how many messages are exchanged. Your IP address is used, without being stored, to limit the number of messages per hour. The conversation stays in your browser while the tab is open (asistente-conversacion) and is gone when you close it.
- Legal basis
- Your consent, given by typing in the assistant. You can stop using it at any time.
Your rights
How to exercise them.
- What you can request
- Access, rectification, erasure, objection, restriction of processing and portability of your data, and withdrawal of your consent at any time.
- How
- By writing to contacto@complai.systems and stating the right you are exercising.
- Complaints
- If you believe your rights have not been respected, you can file a complaint with the Spanish Data Protection Agency (aepd.es).